Last updated: 8 September 2026
These terms and conditions apply to the PME Group Free Boiler Service Prize Draw. By entering, you agree to be bound by them.
1. Promoter
The promoter of this prize draw is PME (Dundee) Ltd, trading as PME Group (“PME Group”, “PME”, “we”, “us” or “our”).
Company number: SC576446
Registered office: 1 Faraday Court, Dryburgh Industrial Estate, Dundee, Scotland, DD2 3UD
Email: info@pme.group
Telephone: 01382 889091
2. The Promotion
PME is offering one eligible entrant the opportunity to win one free boiler service (the “Prize”). There is one Prize available.
The promotion is operated as a free prize draw. No purchase is necessary to enter.
3. Eligibility
The prize draw is open to individuals who:
- are aged 18 or over;
- are resident in the United Kingdom;
- have a boiler at a property within an eligible Dundee or Angus postcode area ordinarily serviced by PME; and
- meet all other requirements set out in these terms and in the promotional post.
PME may ask the selected winner to provide reasonable evidence of their name, age, address and postcode before awarding the Prize.
Employees of PME, members of their immediate families, and anyone directly involved in administering the prize draw are not eligible to enter.
4. How to Enter
To enter, complete the entry requirements stated in the original promotional Facebook post before the closing date.
Only one entry per person is permitted. Entries submitted through multiple Facebook accounts, automated methods or any other attempt to circumvent the entry rules may be disqualified.
PME reserves the right to disqualify entries that are incomplete, fraudulent, automated or otherwise do not comply with these terms.
5. Opening and Closing Date
The prize draw opens when the promotional post is published and closes at 11:59pm on 16 October 2026.
Entries received after the closing date will not be included. PME does not intend to amend the closing date unless this becomes necessary because of circumstances outside its reasonable control.
6. Winner Selection
One winner will be selected at random from all valid entries received before the closing date. The draw will be carried out by PME after entries close, using a fair and genuinely random method.
PME will retain sufficient records to demonstrate that the draw was conducted fairly.
7. Contacting the Winner
The winner will be contacted through the Facebook account used to enter, or by another reasonable contact method available to PME.
The winner must respond within seven days of the first notification. If the winner does not respond, cannot be contacted or is found to be ineligible, PME may withdraw the Prize and select a replacement winner at random from the remaining valid entries.
8. The Prize
The Prize is one standard boiler service carried out by PME at the winner’s eligible property.
The Prize covers the labour and work normally included in a standard boiler service only. It does not include:
- replacement parts, components or materials;
- repairs or remedial work;
- boiler replacement;
- work required to correct an existing fault or defect; or
- any other work outside the scope of a standard boiler service.
If the service identifies a fault, defect or additional work, PME may explain the issue and provide a separate quotation. No additional chargeable work will be undertaken without the customer’s agreement.
The Prize does not guarantee that the boiler will pass the service, be found to be in satisfactory condition or be restored to working order where a fault or defect is present.
9. Boiler Accessibility and Safety
The boiler must be reasonably accessible and safe for PME’s engineer to inspect and service.
PME may refuse or stop the service where, in the engineer’s reasonable professional judgement:
- there is a health or safety risk;
- access to the boiler is unsafe or unsuitable;
- the condition of the boiler prevents a standard service;
- required isolation points are inaccessible; or
- another issue prevents the service from being completed safely or lawfully.
Where appropriate, PME may discuss the issue with the winner and arrange an alternative appointment.
10. Arranging the Prize
The service will be arranged for a mutually convenient date and time, subject to PME’s availability.
The Prize must be redeemed within six months of the winner being notified, unless PME agrees otherwise in writing.
The Prize is non-transferable and cannot be exchanged for cash, credit or another service.
11. Property Ownership and Permission
If the winner does not own the property where the boiler is located, they are responsible for obtaining all necessary permission from the owner, landlord or other relevant person before the service takes place.
PME is not responsible for obtaining these permissions.
12. No Cash Alternative
There is no cash alternative to the Prize. The Prize may not be sold, transferred or exchanged.
13. Publicity
PME may announce the winner’s name or Facebook username for the purpose of identifying the winner and demonstrating that a valid award has taken place.
PME will seek the winner’s consent before using photographs, video, a testimonial or other personal publicity where consent is required.
14. Personal Data
Personal information supplied in connection with the prize draw will be used only to administer the promotion, verify eligibility, contact the winner and arrange the Prize.
Personal data will be handled in accordance with PME’s Privacy & Cookie Policy.
15. Disqualification
PME may disqualify an entrant where it reasonably believes that the entrant:
- has breached these terms;
- has supplied false or misleading information;
- has attempted to manipulate the promotion;
- has used automated or fraudulent means to enter; or
- has acted in a way that is unfair to other entrants.
PME’s decision is final, subject to applicable law.
16. Changes to the Promotion
PME may cancel, suspend or amend the prize draw where this becomes necessary because of circumstances outside its reasonable control.
PME will take reasonable steps to avoid unfairly disadvantaging entrants and, where practical, will communicate any significant change through the same channel used to promote the prize draw.
17. Facebook
This promotion is not sponsored, endorsed, administered by or associated with Facebook.
By entering, each entrant releases Facebook from responsibility in connection with the promotion to the extent permitted by law. Information supplied by entrants is provided to PME, not to Facebook.
18. Liability
Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited.
Subject to that qualification, PME is not responsible for any loss, damage, failure or delay caused by circumstances outside its reasonable control.
19. Governing Law
These terms and the prize draw are governed by the law of Scotland. The Scottish courts will have jurisdiction, subject to any mandatory consumer rights that apply.
20. Acceptance
By entering the prize draw, entrants confirm that they have read, understood and accepted these terms and conditions.