Last updated: 15 June 2025
This Privacy Policy explains how PME (Dundee) Ltd (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you use our website, contact us, or engage with our services.
We are committed to respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. Who We Are
PME (Dundee) Ltd
Company number: SC576446
Registered office: 1 Faraday Court, Dryburgh Industrial Estate, Dundee, Scotland, DD2 3UD
Email: info@pme.group
Website: www.pme.group
We act as the Data Controller for the personal data you provide to us.
2. What Data We Collect
We may collect and process the following types of personal data:
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Contact Data: Name, email address, phone number, job title, postal address.
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Transaction Data: Details of payments made, services requested, or work undertaken.
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Technical Data: IP address, browser type, time zone settings, and information collected via cookies (see section 8).
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Communications Data: Information from email, phone or other communications with us.
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Marketing Preferences: Your preferences in receiving marketing from us and your communication preferences.
We do not collect any Special Category Data (e.g. health, religion, political views) unless legally required and with your explicit consent.
3. How We Collect Your Data
We collect personal data through:
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Direct interactions: e.g. completing a contact form, sending an email, or making a phone enquiry.
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Automated technologies: such as cookies and server logs when you use our website.
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Third parties: including business partners or sub-contractors who help us deliver services to you.
4. Lawful Basis for Processing
We process your personal data under the following lawful bases:
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Contractual necessity: where data is required to fulfil our obligations under a contract with you.
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Legal obligation: where we are required by law to retain or share data (e.g. for tax or compliance).
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Legitimate interests: where processing is necessary for our business interests and does not override your rights.
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Consent: for optional marketing or non-essential cookies – you have the right to withdraw consent at any time.
5. How We Use Your Data
We use personal data for:
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Responding to enquiries and providing quotes
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Delivering services and fulfilling contracts
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Processing payments and managing invoices
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Internal administration and record keeping
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Improving our website and services
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Marketing communications (if you have opted in)
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Meeting legal and regulatory obligations
We will never sell your data or pass it to third parties for marketing purposes.
6. How We Store & Protect Your Data
Your data is stored securely on encrypted servers and protected by strict access controls. We implement technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, or loss.
Data is retained only for as long as necessary to fulfil its purpose and meet any legal or regulatory obligations.
7. Data Sharing
We may share your personal data with:
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Our employees and subcontractors (where necessary to deliver a service)
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Professional advisers (e.g. accountants or legal advisors)
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Service providers (e.g. cloud hosting, IT support)
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HMRC or other authorities if legally required
All data processors are contractually bound to protect your data and only process it in accordance with our instructions.
8. Cookies & Website Tracking
Our website uses cookies and similar technologies to improve user experience and analyse traffic.
Cookies we use may include:
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Essential cookies – Required for basic site functionality.
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Analytical cookies – Help us understand site usage and improve content (e.g. Google Analytics).
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Functional cookies – Remember preferences to enhance experience.
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Third-party cookies – Embedded content (e.g. YouTube or social media) may set their own cookies.
When you first visit our website, we display a cookie banner giving you control over which non-essential cookies you accept. You can update your preferences at any time using your browser settings or by contacting us.
9. Your Rights
Under the UK GDPR, you have the following rights:
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Access – Request a copy of the personal data we hold about you
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Rectification – Request correction of any inaccurate or incomplete data
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Erasure – Request deletion of your data (where legally allowed)
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Restriction – Request us to limit how we process your data
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Portability – Receive your data in a commonly used format
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Objection – Object to processing based on our legitimate interests
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Withdraw consent – For any processing based on your consent
To exercise these rights, contact us at info@pme.group.
10. Third-Party Links
Our website may contain links to other websites not operated by us. We are not responsible for the content or privacy practices of such external sites. We recommend reviewing their privacy policies independently.
11. International Transfers
We do not typically transfer your personal data outside the UK. If we ever do, we will ensure appropriate safeguards are in place as required under GDPR (e.g. standard contractual clauses).
12. How to Complain
If you have a concern about how we handle your data, please contact us first at info@pme.group. If you’re not satisfied with our response, you have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113
13. Policy Updates
This policy is reviewed regularly and updated when necessary. Please check this page periodically for changes.
Last Updated: 15 June 2025